Right of withdrawal

Instruction required by DE § 312g, § 355 BGB and Art. 246a EGBGB (model instruction), SI ZVPot-1, HR ZZP, and Directive 2011/83/EU as amended by Directive (EU) 2023/2673 (withdrawal function, applicable from 19 June 2026). [odvetnik] (numbering of the national provision for the withdrawal function in DE and in SI/HR)

Instruction on the right of withdrawal

Right of withdrawal. You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period is 14 days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods. For a subscription, the period applies to each delivery as a separate contract of sale; [odvetnik] (confirm how the period runs for recurring deliveries).

To exercise the right of withdrawal, you must inform us, Hit Preless d.o.o., Žlebe 1, 1215 Medvode, Slovenia, email [JP], telephone [JP], by a clear statement (for example a letter or an email) of your decision to withdraw. You can use the model form below, but you do not have to. You can also use the button "Withdraw from contract" at the bottom of every page of this shop, which leads to a two-step online form. You do not need an account. After you confirm, we send you an acknowledgement by email without delay.

To meet the withdrawal period, it is enough to send the communication before the period has expired.

Consequences of withdrawal. If you withdraw, we reimburse all payments received from you, including standard delivery costs (but not any extra costs from choosing a delivery method other than our cheapest standard delivery), without undue delay and at the latest within 14 days of the day we receive your withdrawal. We use the same means of payment you used for the order, unless agreed otherwise; no fees are charged to you. We may withhold the refund until we have received the goods back or you have provided proof that you sent them back, whichever is earlier.

Send the goods back or hand them over to us without undue delay and at the latest within 14 days of the day you told us of the withdrawal, to: [JP] (return address). You bear the direct cost of returning the goods. [odvetnik] (cost allocation and whether a return label is offered; also the rule for goods that cannot normally be returned by post)

You are liable for any loss in value of the goods only if it results from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

Exception

The right of withdrawal does not apply to the supply of sealed goods which are not suitable for return for health protection or hygiene reasons if their seal was broken after delivery (Directive 2011/83/EU art. 16(e)). Food supplements in an opened pack fall under this exception. [odvetnik] (confirm that the exception can be used for opened gummy packs in DE, AT, SI, HR, and the exact wording; note that our separate 30-day money-back guarantee is voluntary)

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To: Hit Preless d.o.o., Žlebe 1, 1215 Medvode, Slovenia, email [JP]

I/We () hereby give notice that I/We () withdraw from my/our () contract of sale of the following goods ():

• Ordered on () / received on (): ______
• Order number: ______
• Name of consumer(s): ______
• Address of consumer(s): ______
• Date: ______
• Signature of consumer(s) (only if this form is on paper): ______

(*) Delete as appropriate.